Relationship Manager – Shape the First Impression, Every Day

Harmony Early Education - Yarrabilba

Are you the kind of person who can brighten someone’s day the moment they walk through the door? Do you love supporting families, creating meaningful connections and keeping a busy service running smoothly?

We are searching for a Relationship Manager who will be the warm first impression, the reassuring voice and the steady support that families depend on every single day.

They are the face of the service, the keeper of relationships and the connector who makes families feel truly seen and welcomed.

Your Impact

As Relationship Manager you will be the person families trust most. You will:

• Welcome every child and family with warmth, professionalism and genuine care
• Build strong, lasting relationships that support enrolments, retention and a sense of belonging
• Champion communication that is clear, respectful and family-focused
• Support families through onboarding, transitions, bookings & daily questions
• Keep the front-of-house running smoothly with organisation and confidence
• Model Harmony’s values through every interaction

Your presence shapes the tone of the whole service calm, connected, warm and child-centred.

Why you will love working with us

We value the people who hold families together. That’s why we offer:

• 75% off childcare fees
• 15% retention payment above Award
• Harmony Academy for training & development
• A compassionate, supportive leadership team
• Wellbeing initiatives & team events

At Harmony child and cultural safety guide everything we do. As a Relationship Manager you help create safe, inclusive and welcoming environments where every family feels respected and supported from their very first interaction.

Our Commitment to Child & Cultural Safety

We are dedicated to creating spaces where every child is safe, respected and celebrated. Through strong processes, ongoing training and open communication we embed child‑safe and culturally safe practices in every aspect of our work including the way we welcome and support families.

About the Role

You will thrive here if you enjoy:

• Being the welcoming face for children and families
• Creating meaningful daily interactions
• Supporting enrolments, tours & onboarding
• Keeping systems, documentation and accounts organised
• Working closely with the Centre Director and team
• Being the calm, friendly, reliable “go-to” person

About You

You are warm, confident and organized with a natural ability to connect. You bring:

• Experience in customer service, administration / early childhood setting
• Exceptional interpersonal and communication skills
• The ability to multitask and stay steady in a fast‑paced environment
• A commitment to child and cultural safety
• A friendly professional presence that builds immediate trust

You are the person who remembers names, notices details and makes people feel comfortable the second they enter the room.

Why Yarrabilba?

Harmony Yarrabilba is a 190-place centre in the heart of a rapidly growing community, offering care for children from birth to five. Surrounded by parks, playgrounds, and nature trails, it’s perfectly connected to Logan and Brisbane, offering convenience and an affordable lifestyle just outside the city.